Job Description

Pay Rate (Hourly Wage):

• $21.00
• Paid training
• Work from home

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• 40 hours per week

Location:

• 100% Remote

RESPONSIBILITIES/TASKS:

• Monitor toll free call center, handle in-coming member calls, including member opt-outs.
• Maintain call logs and spreadsheets for membership.
• Monitor electronic mailbox and respond appropriately
• Maintain program files.
• Assist in the research, analysis, identification, and evaluation of data from assigned problems to evaluate existing and potential trends and issues.
• Assist in monitoring program initiatives, outcomes, and objectives to ensure goal attainment
• Assist in identifying resolution of challenges and issues in order to fulfill key corporate objectives Assist in development of plans, reports, papers, and creation of other documents
• Other duties as required.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EDUCATION OR EQUIVALENT EXPERIENCE:

High School Diploma or GED required. At least two (2) years of college preferred.

EXPERIENCE:

• At least five (5) years’ experience in retail or hospital pharmacy preferred.
• At least two (2) years of call center experience.
• Knowledge of prescription drug names and therapeutic classes.
• Experience with Medicare Part D prescription benefits is preferred.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: (Brief bullet points detailing the skills necessary for this position)

• Strong customer service and phone skills.
• Strong verbal and written communication skills.
• High level of proficiency with Microsoft Office products.
• Ability to work independently, within a team environment, and communicate effectively with employees and clients at all levels.
• Knowledge of pharmacy claims processing is preferred.
• Understanding of formularies and utilization management edits.
• Ability to work well in a work-from-home environment
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.

WORKING CONDITIONS:

Work is performed in a remote setting with no unusual hazards.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

We are an Equal Opportunity Employer. Diversity is valued, and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

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