Job Description

Job Title: Lab Systems Support Specialist

Duration: 6-12 months
Location: Onsite Durham, NC


Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
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Skills :
Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
Perform user administration activities, including user account creation, modification, deactivation, and access management.
Support onboarding and offboarding of laboratory systems and users.
Coordinate and execute application software installations, upgrades, patches, and configuration changes for standalone and networked laboratory systems.
Configure and maintain laboratory applications, instrument interfaces, and related system settings.
Assist laboratory users in troubleshooting software, hardware, and instrument integration issues involving systems such as HPLC, GC, spectrophotometers, and other analytical instruments.
Support audit trail reviews, data archival activities, and system maintenance activities.
Manage and support Windows-based laboratory workstations and network-connected devices.
Coordinate with desktop, infrastructure, and network support teams to resolve hardware, operating system, and connectivity issues.
Administer Active Directory components, including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.
Perform endpoint administration activities, including SCCM client deployment, configuration, troubleshooting, and maintenance.
Troubleshoot network-related issues, including DNS, DHCP, domain authentication, and connectivity problems affecting laboratory operations.
Perform and monitor backup and recovery activities for laboratory systems, including standalone and benchtop instruments.
Support system image restoration, file-level recovery, backup client installation, and backup job monitoring.
Coordinate monthly patching activities and preventive maintenance schedules.
Work with vendors and infrastructure teams to resolve hardware failures, maintenance requirements, and system outages.
Support compliance with GLP, GMP, FDA, 21 CFR Part 11, and applicable regulatory requirements.
Ensure laboratory systems are maintained and operated in accordance with approved SOPs, Work Instructions (WIs), validation documentation, and quality procedures.
Update and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.
Create, document, and implement change requests in accordance with established ITIL-based change management processes.

Required Qualifications
Bachelor's degree in information technology, Computer Science, Life Sciences, Engineering, or a related discipline.
8+ years of experience in a laboratory or IT support role.
Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.
Familiarity with laboratory instruments and integrated laboratory software platforms.
Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.
Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.
Strong troubleshooting, communication, documentation, and stakeholder management skills.

ABOUT Ztek
Website:
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

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